Careers
Join Our Team
At COSMO, we're passionate about creating products that empower kids to experience technology in a safe and fun way. We believe that technology can be a positive force in the lives of children, and we're committed to developing products that are focused on safety and connection.
We're looking for talented and motivated individuals to join our team and help us continue to innovate and improve our products. As a member of our team, you'll have the opportunity to work on exciting projects and technology that is making a real difference in the lives of children throughout the nation.
In addition to working on exciting projects, we offer a supportive and collaborative work environment with flexible time off where everyone is encouraged to share their ideas and contribute to the success of the company. We value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and supported.
If you're looking for a challenging and rewarding career in a fast-paced and dynamic industry, we invite you to explore our current job openings and see if there's a role that's right for you. We can't wait to hear from you and see what you can bring to our team!
Open positions
Customer Service Representative
Remote - (Las Vegas preferred)
Full Time
What you’ll do:
- Support the Customer Service team in day to day account management of the COSMO products
- Review and process tickets in the escalation queue within defined SLAs. Ensure accurate documentation of cancellation requests and take appropriate actions for out-of-policy tickets
- Manage COSMO’s response and brand management through both Amazon Seller Central messages and Meta (Facebook) chat messages
- Oversee returns through our return portal and through individual tickets requesting returns. This includes creating and tracking return labels and processing refunds per policy.
- Chargeback filing. Ensure chargebacks are filled out with the needed information and proof of documentation including customer communications, package tracking, and other information.
- As needed, meet with the operations and marketing teams to provide valuable feedback on policies, terms and conditions, and returns processes.
What we’re looking for:
- High school graduate, some college or technical troubleshooting experience preferred.
- 1-3 years of proven, successful experience in a technical support, customer service, other related area
- Ability to problem solve through analysis of a situation, where there are a variety of variables
- Self-motivated, takes initiative to resolve issues
- Experience with and knowledge of cellular phones a big plus
- Strong communication, interpersonal, problem solving and presentation skills
- Able to tolerate some levels of stress associated with customer service role
- Some weekend and holiday work may be required
- Quick learner – Able to dive into any of the area business and get up to speed rapidly; strong intellectual curiosity
Job information
Salary: Starting at $50k per year
Location: Work from Home with occasion on-site meetings with COSMO management and team in the Las Vegas area
Room for growth potential: We encourage our teammates to grow and seek out higher level positions in any area of interest within the company